We manage your comprehensive hail claim from the first phone call to the final repair, so you don't have to learn insurance paperwork to get your car fixed.
Hail damage to your vehicle is covered under the comprehensive portion of your auto insurance policy, not the liability or collision portion. Comprehensive claims are considered no-fault weather events, which is why a single hail claim typically does not raise your individual premium the way an at-fault accident would. If you're not sure whether you carry comprehensive coverage, your policy declarations page will list it, or you can call your agent and ask directly before you file.
Before you call your insurer, walk around the vehicle in good light (overcast daylight or a flashlight at a low angle works best) and photograph every panel — hood, roof, trunk, doors, fenders, and bumpers. Wide shots plus close-ups of the worst-hit panels give the adjuster a clear starting point and give you your own record of the damage.
Call your insurance company or file online and report the date of the storm and the damage you found. In Texas, you have the legal right to choose any licensed repair shop for the work — your insurer cannot require you to use one of their preferred vendors. Tell them you plan to use Pro PDR Auto Hail Repair.
Your insurer will schedule an adjuster to inspect the vehicle, either in person or through photos. We can meet the adjuster at our shop or work from your claim number directly. If the adjuster's initial estimate misses damage our technicians find during a closer inspection, we file a supplement with photos and repair-order documentation to get it added.
Once the claim is approved, we schedule the repair. Most single-digit-dent jobs are done in a day or two; a full hail-covered vehicle typically takes 1–5 business days depending on the dent count and panel access. We use paintless dent repair wherever the paint is intact, which keeps the factory finish and avoids a repaint that could affect resale value or show up on a vehicle history report.
Insurance pays the approved repair cost directly; you're responsible for your policy's deductible, the same as any other comprehensive claim. We accept the insurance payment and walk you through the paperwork so there's no guesswork on your end.
In most cases, no. Hail is a no-fault, weather-related comprehensive claim, which insurers treat differently from an at-fault accident. A single claim is unlikely to raise your individual premium, though rates in a given area can shift after a major regional storm season regardless of who files. Ask your agent about your specific policy if you want certainty.
No. Texas law gives you the right to choose your own licensed repair shop for insurance-covered work. You can tell your adjuster you're using Pro PDR Auto Hail Repair, and they must work with that choice.
It depends on your policy, but most carriers give you a meaningful window — often close to a year — to report weather damage, not just the day it happens. Check your policy or call your agent to confirm your specific deadline, and don't wait longer than necessary.
This happens more than people expect, especially with hail damage that's hard to see without the right lighting. We document every dent our technicians find and file a supplement with photos to get the estimate corrected before or during the repair.
For most single-vehicle hail jobs, no — turnaround is fast enough that many customers wait or arrange their own transportation. If your policy includes rental coverage and you need one, we can help you coordinate it.
Your policy's deductible, the same amount you'd pay for any other comprehensive claim. We work directly with your insurer on the rest so there's no separate negotiation on your end.
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